Conditions for exchange and return
Are you not satisfied with the product you have received or do you prefer a different product? No problem, you can always return your order at Erotouch within 14 days within after receiving the ordered products. You can do this through our Return Form.

It is important that the product is returned as far as reasonably possible, undamaged, unused and in the undamaged packaging.

Exclusion of right of withdrawal
In accordance with Article 8 (b) of the General Terms and Conditions, as an exception to the return right, due to hygienic regulations:

* For products that have been specially ordered with the consent of the consumer
* For products that can not be returned after opening for hygienic reasons, such as stockings, briefs, strings, sex toys (products intended for genital and / or anal contact), nipple pumps and nipple decoration.For products that can not be returned after opening for hygienic reasons, such as stockings, briefs, strings, sex toys (products intended for genital and / or anal contact), nipple pumps and nipple decoration.
* ATTENTION: condoms, lubricants, creams and tablets can not be returned due to safety reasons.

Exchange / return procedure
If you want to exchange a product for another product or want to get a refund, you have to return the products within 14 days of receipt to:

VXM Retail V.O.F.
Customer service
PO Box 219
4870 AE Etten-Leur
The Netherlands

Do not forget to send the return form

Please note: before returning anything, read the above exclusion right of withdrawal. When we receive returns that are excluded from the right of withdrawal, we can not reimburse them. You will also be charged shipping costs if you wish to receive these items again.

If you have questions about the return procedure and exclusion right of withdrawal, please send a message to our customer service.

After the items have been returned and checked by us, in case of returns the purchase amount will be deposited into your account within 14 working days after the date of receipt of the return shipment. If it concerns an exchange, the replacement product will be sent to you as soon as possible.