Not satisfied?

A complaint or comment? Please let us know..

Do you, despite all the care we have spent to get your order delivered to your perfect, a complaint or comment about the product or our service? In this case you can contact us in the following ways:

By Phone
Our customer service is available on +31844300037

By Email
Mail your complaint or comment to customerservice@erotouch.eu

By Twitter 
Send us a message by Twitter

By Mail 
Our address is:

VXM Retail V.O.F.
T.a.v .: Customer service
PO Box 219
4870 AE Etten-Leur The Netherlands

You will receive a confirmation from us within 2 working days after we have received your complaint or comment. You will receive a substantive response from us no later than 14 days after receiving the complaint or comment.

Our goal is to find a solution as quickly as possible. If this is unsuccessful, you can always fall back on the dispute procedure of the Disputes Committee via the European ODR Platform. You can find more information about this procedure here: http://ec.europa.eu/consumers/odr