Instructions for exchanging and returning
Are you not satisfied with the product you received or do you prefer a different product? No problem, you can always return your order at Erotouch within 14 days after receiving the ordered products. You then use your right of withdrawal, you can do this through our return form.
It is important that the product is, as far as reasonably possible, complete, undamaged, not used and preferably returned in the undamaged packaging.
Exclusion of the right of withdrawal
The right of withdrawal is excluded for:
* Sealed products: You have the right to cancel your order up to 14 days after receipt without giving a reason, provided that the seal has not been broken. If the seal is broken, your order will be definitive and can no longer be returned. If you use your right of withdrawal, you have another 14 days after your cancellation to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all supplied accessories and - if reasonably possible - in the original condition and packaging will be returned to Erotouch. To exercise this right, you can contact us at firstname.lastname@example.org, We will then refund the order amount due within 14 days after registering your return, provided the product has already been received in good order.
If you want to exchange a product for another product, please contact us, together we will search for the right product!
VXM Retail V.O.F.
T.a.v. Customer service
PO Box 219
4870 AE Etten-Leur
Don't forget to send the return form
Please note: read the above right of withdrawal before you send something back. When we receive returns that are excluded from the right of withdrawal, we cannot refund them. Shipping costs will also be charged if you want to receive these items back.
If you have questions about the return procedure and exclusion from the right of withdrawal, send a message to our customer service.
After the items have been returned and checked by us, in the case of returns, the purchase amount will be transferred to your account within 14 working days of the date of receipt of the return shipment. If it concerns an exchange, the replacement product will be sent to you as soon as possible.